Skip to content

Agend Updates & Systems Maintenance

Software Update Policy

At Agend Systems, we maintain a proactive approach to software maintenance to ensure your membership platform remains secure, stable, and performing optimally.

Image title

Regular Update Schedule

Monthly Updates

  • Scheduled during the first week of each month
  • Includes improvements to Agend, WordPress, database, and PHP systems
  • Provides bug fixes and new features to enhance your member experience

Note

Pre-release versions of our software plus Wordpress core & plugins are updated on our clients' staging environment (where applicable). They are then available for testing for the next 4 weeks.

Production sites are updated with the previous month's staging updates. This ensures a thorough testing and deployment regime.

Priority Security Updates

  • Deployed as needed between monthly updates
  • Applied when important security vulnerabilities are identified
  • Prioritised based on risk level and relevance to your specific implementation

Our update decisions are always based on:

  • The severity of the security risk
  • Whether the vulnerability affects your specific configuration
  • The potential impact on your members' experience

Note

Intra monthly updates will typically be done for issues that receive a CVSS 4.0 score rated at a 5 and/or High and a known exploit exists and has been reported. More details regarding CVSS 4.0 can be found here

Data Protection and Recovery

Comprehensive Backup System

  • Daily backups of your entire platform
  • 30-day rolling backup retention
  • Secure storage in Australian data centers (Sydney/Melbourne)
  • Development version backups maintained separately

Rapid Recovery Capabilities In the unlikely event of a system issue:

  • We can restore your platform from any backup point within the last 30 days
  • Typical recovery time is approximately 3 hours dependent on particular platform components & performed during business hours
  • Your central member data is stored and protected in the CRM system

Your Peace of Mind

With Agend Systems, you can focus on serving your members while we handle the technical details of maintaining a secure, reliable platform. Our proactive approach to updates, monitoring, and data protection provides you with the confidence that your membership system is in good hands.

Note

If you have any questions about our maintenance policies or security measures, please contact your Agend Systems account representative.